Delete Your Nurélie Account

Option 1 — Delete your account in the app

If you have the Nurélie app installed, open the app and go to Settings → Account → Delete Account, then follow the on‑screen confirmation. This is the fastest way to delete your account and its data.

Option 2 — Request deletion from the web

If you no longer have the app installed, or prefer to request deletion by email, send us a message from the email address associated with your Nurélie account and we'll take care of the rest.

This opens your email app with a pre‑filled request addressed to hello@nurelie.com. Please send it from your registered account email so we can verify the request — for your security, we can't act on a deletion request for an account we can't verify belongs to you.

What gets deleted

• Your account profile and login credentials.
• Your family and child profile information.
• Your conversation history with Harlow.
• Family Command schedules, tasks, and notes tied to your account.

What we may retain, and why

A small amount of information may be retained after deletion, only where necessary:

• Subscription and transaction records that Apple or Google require us to retain for accounting, tax, or legal purposes.
• Records needed to comply with law, resolve disputes, or prevent fraud and abuse.

This retained information is kept only as long as necessary for these purposes and is not used to personalize the app or contact you for marketing.

How long it takes

We'll confirm we've received your request within a few business days, and we aim to complete deletion within 30 days.

Subscriptions

Deleting your Nurélie account does not automatically cancel an active subscription billed through the App Store or Google Play — you'll need to cancel that separately through your Apple ID or Google Play account settings to stop future billing.

Need help?

If you have any questions before or after requesting deletion, reach out to us at hello@nurelie.com — we're happy to help. You can also read our full Privacy Policy for more detail on how we handle your family's information.