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Trust & Safety

A Partner, Not a Clinician

Nurélie is built to support parenting decisions, not to make medical, psychological, or developmental judgments. Here's exactly what that means.

What Nurélie is

Nurélie is a personalized parenting support app. Harlow, our AI parenting companion, uses context about your child — age, temperament, routines, development, and history — to help you think through everyday parenting challenges: behavior, tantrums, routines, sleep, speech and development, and family coordination.

What Nurélie is not

  • Not a diagnostic tool. Nurélie does not diagnose medical, psychological, developmental, or behavioral conditions.
  • Not a licensed clinician, therapist, speech-language pathologist, or physician.
  • Not a guarantee of any particular outcome.
  • Not a replacement for professional care — it's designed to complement it.

Our personalization philosophy

Generic parenting advice tells you what might work for an average child. Nurélie learns what fits your specific child and family — age, temperament, routines, developmental stage, and what's already been tried — so guidance is grounded in your actual situation, not a generic script.

Our expert-review philosophy

Nurélie's approach is informed by child-development specialists across the areas the app addresses. We use language carefully: guidance is described as expert-informed or expert-reviewed only where that's genuinely true, and we don't attach credentials or numbers we can't stand behind.

Our safety escalation philosophy

When something you describe falls outside everyday parenting support — a safety concern, a possible medical issue, or a question better answered by a specialist — Nurélie is designed to say so clearly and point you toward the right kind of professional help, rather than attempting to handle it itself.

AI transparency

Harlow is an AI system. Some of the processing behind Harlow's responses is handled by carefully selected infrastructure and AI service providers, who are contractually restricted from using your family's information for any purpose other than providing the service to Nurélie. See our Privacy Policy for full detail.

Privacy

Your family's information is used to personalize Nurélie for you — not sold, and not used to train third-party general-purpose AI models. Read the full Privacy Policy, and see how to delete your account at any time.

When professional care is appropriate

If you have concerns about your child's physical health, mental health, development, safety, or behavior that feel significant, persistent, or sudden, please talk with a pediatrician, therapist, or other qualified professional. Nurélie can help you think through what you're noticing and prepare questions — it is not a substitute for that professional relationship.

Support that knows the difference.

Nurélie helps with everyday parenting moments, and knows when to point you further.

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One brain for your whole family.